At Cozy Candles, we’re committed to ensuring that your orders are delivered safely and promptly. Here’s everything you need to know about our shipping and delivery process:
Order Processing: Once you place an order, our dedicated team begins preparing your items for shipment. This process usually takes 1 business day, during which we carefully package your handmade candles to ensure they arrive in perfect condition.
Shipping Methods:
Standard Shipping: We offer standard shipping for all orders, which typically takes 3-7 business days to reach you, depending on your location.
Tracking Your Order :
Tracking Details: Once your order has been shipped, you will receive an email from us containing your tracking information. This allows you to monitor the progress of your delivery and stay updated on its estimated arrival.
Address Changes :
If you need to change your delivery address after placing your order, please contact our customer support team at raman.singh078653@gmail.com. We’ll do our best to assist you, keeping in mind that changes are possible before the order is shipped.
Shipping Fees :
Shipping fees are calculated based on your location, the shipping method you choose, and the size of your order. The exact shipping fee will be displayed during the checkout process.
Delivery Satisfaction :
your satisfaction is our top priority. If you encounter any issues with your delivery or have questions about tracking, feel free to reach out to our customer support team at raman.singh078653@gmail.com. We’re here to assist you and ensure your experience with Cozy Candles exceptional from start to finish.
Thank you for choosing cozy candles for your candle needs. We’re excited to bring the warmth and glow of our homemade candles to your space.
Warm regards,
The Cozy Candles. Team
