General Information:
We offer a variety of candles, including soy candles, beeswax candles, scented and unscented candles, as well as specialty candles for different occasions and moods.
Yes, all our candles are handcrafted with love and attention to detail, ensuring each one is unique and of the highest quality.
Absolutely! We use only natural, eco-friendly ingredients such as premium soy wax, beeswax, and pure essential oils to create our candles.
Yes, our candles are 100% vegan and cruelty-free. We never use animal-derived ingredients, and none of our products are tested on animals.
Burn times vary by size and type. Our standard candles burn for approximately 40-60 hours, while our larger candles can last up to 80-100 hours.
Ordering & Shipping:
Ordering is simple! Browse our collection, select your favorite candles, add them to your cart, and proceed to checkout. Follow the prompts to complete your purchase.
We accept all major credit cards, PayPal, and other popular payment options for your convenience.
Yes, we offer international shipping to most countries. Shipping rates and delivery times may vary depending on your location.
Orders are typically processed within 2-3 business days. Domestic shipping takes 3-7 business days, while international shipping may take 7-21 business days, depending on the destination.
Yes, once your order has shipped, you will receive a tracking number via email to monitor your package's progress.
Shipping costs are calculated at checkout based on your location and the weight of your order. We also offer free shipping on domestic orders over a certain amount (e.g., $50).
Returns & Exchanges:
Ordering is simple! Browse our collection, select your favorite candles, add them to your cart, and proceed to checkout. Follow the prompts to complete your purchase.
We accept all major credit cards, PayPal, and other popular payment options for your convenience.
Yes, we offer international shipping to most countries. Shipping rates and delivery times may vary depending on your location.
Orders are typically processed within 2-3 business days. Domestic shipping takes 3-7 business days, while international shipping may take 7-21 business days, depending on the destination.
Yes, once your order has shipped, you will receive a tracking number via email to monitor your package's progress.
Shipping costs are calculated at checkout based on your location and the weight of your order. We also offer free shipping on domestic orders over a certain amount (e.g., $50).
Returns & Exchanges:
We want you to love your candles! If you're not satisfied with your purchase, you can return it within 30 days of receiving the product for a refund or exchange.
To initiate a return or exchange, please contact our customer support team with your order number and reason for return. We will provide instructions for returning the item.
If you need to cancel or change your order, please contact us as soon as possible. If your order hasn't been processed yet, we will do our best to accommodate your request.
Candle Care & Safety:
To get the most out of your candle, trim the wick to 1/4 inch before each burn, allow the wax to melt evenly across the surface, and avoid burning it in drafts.
Our candles are made with non-toxic ingredients, but always burn candles in a safe place, out of reach of pets and children, and never leave them unattended.
If your candle starts tunneling, let it burn for a longer period to allow the wax to melt evenly. You can also wrap aluminum foil around the top edge to help distribute heat evenly.
Customization & Gifting:
Yes, we offer custom candles and bulk orders for special events like weddings, corporate gifts, or any occasion. Please contact us for more details.a
Absolutely! You can add a personalized gift message at checkout, and we offer beautiful gift wrapping options to make your present extra special
Product Information:
If your candle arrives damaged, please contact us immediately with photos of the damaged item. We will arrange for a replacement or refund
Our candles are crafted to have an excellent scent throw, filling your space with fragrance without being overpowering.
Yes! Our candle jars are designed to be reusable. Simply clean out the remaining wax, and you can use them as storage containers, planters, or decor.
Yes! Our candle jars are designed to be reusable. Simply clean out the remaining wax, and you can use them as storage containers, planters, or decor.
Yes, we offer seasonal collections and limited-edition candles throughout the year. Be sure to check back regularly to discover our latest releases.
Contact & Support:
You can reach our customer support team via email at support@cozycandle.co.nz or through our live chat feature on the website. We're here to help!
We currently operate as an online-only store, allowing us to focus on delivering high-quality candles directly to your door.
Sustainability & Social Responsibility:
We are committed to sustainability. Our candles are made from eco-friendly materials, and our packaging is recyclable and minimal. We also aim to reduce waste in our production processes.
Yes, a portion of our sales goes to supporting [specific charity or cause], helping to make a positive impact in our community and beyond.
